Customer Service Overview


Flat Rate Shipping & Delivery

Wear to Win gives our customers flat rate shipping within the Continental United States.  When your order is shipped, a FedEx tracking number will be emailed to you.  Addresses that contain a P.O. Box number will ship via USPS.   

Standard FedEx Delivery (3-7 days): $8.95
2-day FedEx Express (2 business days): $19.95

International Shipping

Whether you are in Toronto, Guatemala City, Sydney, or Mumbai, we will happily ship to you anywhere in the world!  

Please contact info@weartowin.com for these arrangements and for costs, duties, taxes and additional information that will be needed to process your shipment.


Privacy & Security

This Privacy Policy Notice discloses the privacy practices for the Wear to Win website doing business as www.WeartoWin.com. This Privacy Notice applies solely to information collected by this web site. For your security and peace of mind, these policies govern the use of information which you may provide from time to time. To preserve your trust, it’s important that you to understand what kind of information is gathered, how it is used and/or shared, and your choices regarding the use of this information. It will notify you of the following:

1.    What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared, (“personally identifiable information” or “personal information” means any information by which you can be identified or contacted, such as your name, address, email address, telephone number, etc.).

2.    What choices are available to you regarding the use of your information.

3.    The security procedures in place to protect the misuse of your information.

4.    How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

To respect and protect the privacy of visitors to our web site, you are hereby assured of the following:

With respect to the access and collection of information that you voluntarily give us via email or other direct contact from you.  Note that ownership of such information collected on this Site will be owned and managed by ourselves, and not be sold or rented to any third party.

Your information is collected with the express understanding that you agree to accept, receive and transmit communications with originating with the Site.  Your personal information will not be inappropriately shared with any third party, other than as necessary to fulfill your request(s), such as shipping or tracking an order.

We reserve the right to contact you in the future electronically or otherwise for any reason whatsoever, unless specifically instructed in writing not to do so.

Your Access to and Control of Your Information

You may “opt out” of any future email communications at any time.  You can also do the following at any time through the dedicated email address:

-    Request any data we have about you, if any.
-    Change/correct any data we have about you.
-    Request deletion of any data about you.
-    Express any reasonable concern you have about the use of your data.

Orders

You will be providing information on our order form and/or in other forms of electronic communications. To make a purchase, you must provide contact information (like name and shipping address) and financial information (like credit card number, CVV numbers and expiration date). This information is used for billing purposes and to fill your orders. If there is any difficulty processing an order, this information will be used to contact you.

Cookies

A cookie is a small piece of data stored on a site visitor's hard drive. This website uses "cookies" to help improve your access to the site, as well as assist in identifying repeat visits to the site. For instance, when you are identified through a “cookie”, you would not have to log in a password more than once, thereby saving time while on the Site. Cookies can also enable customer tracking and target their interests, so as to enhance their shopping experience. Usage of a cookie is in no way linked to any personally identifiable information on our site. General usage information is collected to improve the quality of our web site, enhance or tailor the products and services offered, and to make your shopping experience as valuable and efficient as possible.

Sharing

Third party shipping companies are utilized in shipping orders, and third party credit card processing companies are employed to bill customers for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

Surveys

From time to time, you may receive requests information via surveys or feedback. Participation in these surveys is completely voluntary and you may choose whether or not to participate and therefore disclose information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to resolve concerns or respond to requests or questions. Survey information will be used to monitor and improve the use and satisfaction of this site.

Registration

In order to establish a continuing account, customers must complete the registration form which will ask for certain information, such as name and email address. This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

Security

Precautions are always taken to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever sensitive information is collected (such as credit card data), this information is encrypted and transmitted in a secure fashion. You can verify this by looking for an unbroken key or a closed lock icon at the bottom of your browser window (different browsers use different icons), or looking for "https" at the beginning of the address of the web page. Please note that email is not considered to be a secure or encrypted means of transmitting credit card information, and is therefore not employed in transmitting sensitive information.

Noting that encryption is utilized to protect sensitive information transmitted online, steps are also taken to protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.  The computers/servers in which we store personally identifiable information are kept in a secure environment.

Most importantly, your trust and confidence are at the forefront of all activities taken on your behalf, and this Privacy Policy is to provide you assurance that we will safeguard and respect any information in our possession.

If you feel that we are not abiding by this privacy policy, please make contact immediately via email at info@weartowin.com.


Easy Returns & Exchanges

Reuturns and Exchanges must be made within 14 days of receiving your order.  Simply fill out the form enclosed with your order and ship the items back to us.  Items shipped 14 days after delivery will be eligible for Wear to Win merchandise credit only.  

All merchandise must be in new condition, unworn, and suitable for resale.  Garments must include all original hangtags and be shipped in their original plastic bag to prevent damage during shipping.  

EXCHANGES: As soon as your exchange is received, your new item(s) will be promptly shipped out, free of charge.

RETURNS: We will promptly refund any returned merchandise in the original form of payment.  Shipping is non-refundable on returns and any free shipping offers received at time of purchase will be deducted from the cost of returns and will not be refunded.  

If an item appears to be damaged, worn, and is unsuitable for resale, credit will not be given to the customer.  

Sales Tax

Are you living in the great state of Indiana?  So are we!  Unfortunately, state law requires us to charge sales tax for orders shipped to addresses in Indiana.

Wear to Win Guarantee

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange.  If you are not completely satisfied with your purchase for any reason, please let us know so we can make it right!

Customer Service

We want you to have the most enjoyable shopping experience on our site!  Please contact us, and one of our representatives will be happy to assist you with any questions you may have.  

Email:   info@weartowin.com